Kindly refresh the RoaminRabbit page and ensure you have a stable internet connection. If the issue persists after these steps, please contact RoaminRabbit Support by clicking the Support button on the web or app.
If your payment status page has not changed after you made your payment, kindly try refreshing your website page or close and re-open the app, however if the issue still persists after these actions please contact RoaminRabbit Support by clicking the Support button on the web or app.
Kindly follow the activation steps in our installation guide to resolve your issue.
Please make sure data roaming is enabled and you have arrived at your eSIM destination country and try refreshing your network by turning on and off your airplane mode or restart your device. If you have followed all activation steps and the issue persists, contact RoaminRabbit Support by clicking the Support button on the web or app.
If you see this pop-up message when installing, it usually means your eSIM has been installed. You can follow the eSIM checklist in our installation guide.
If you experienced this message when installing, you can safely ignore it and follow the eSIM checklist in our installation guide.
If your eSIM status has not changed from 'Upcoming' to 'Installed' and you have successfully installed eSIM on your phone, kindly give it a few minutes for the status to be updated, and for this situation please do not double install your eSIM.
Kindly ensure that you still have remaining data by checking the usage percentage on your eSIM in the My eSIM page. If data is available, try refreshing your network by turning Airplane Mode on and off. If the issue persists, please contact RoaminRabbit Support by clicking the Support button on the web or app.
Our eSIM is not available for a refund. If you need another eSIM package after purchasing, we recommend purchasing a new one.
Our eSIM is not available for a refund. If your device is not compatible, we recommend giving the eSIM to friends or family whose device supports eSIM, or using it on another compatible device.
You would be able to open and use TikTok fully on iOS devices. For Android devices, TikTok is not 100% guaranteed to work and may or may not function depending on the device.
Your data usage percentage would be shown once your eSIM reaches 50% usage, if it has not reached that amount, the percentage would not appear yet. Please contact RoaminRabbit Support via the Support button on our website or app if you still do not see the percentage after several days of usage.
