terms & conditions

• All payments made through the RoaminRabbit platform are processed securely via third-party payment gateways.
• By completing a transaction, you agree to the terms, privacy policies, and security practices of these respective payment providers. RoaminRabbit is not responsible for any processing delays, errors, or disputes arising from these third-party systems.
• All prices displayed are inclusive/exclusive of taxes (depending on your region).
• Payments are final and non-refundable once an eSIM profile has been successfully delivered or activated, except where required by law or under RoaminRabbit’s Refund Policy.

• Upon successful payment, your eSIM QR code or activation details will typically be delivered instantly via email or through your Roamin Rabbit account.
• In certain cases, there may be delays in the delivery or activation of your eSIM due to vendor-related or technical issues.
• If your QR code or eSIM details are not received within 1 hour of successful payment, please contact our customer support team for assistance.
• Similarly, there may be delays in usage or data-usage notifications because of vendor processing delays. RoaminRabbit will make every reasonable effort to resolve these issues promptly.
• You are responsible for ensuring that your device is eSIM-compatible and carrier-unlocked before purchase.

• eSIM plans are intended for personal, non-commercial use unless otherwise stated.
• Any attempt to resell, redistribute, or misuse the eSIM may result in immediate suspension without refund.
• RoaminRabbit reserves the right to terminate or restrict service in cases of suspected fraud, abuse, or violation of network usage policies.

• Our customer support team is available Monday to Friday, from 9:00 AM to 7:00 PM (Singapore Time).
• You may contact us through the in-app chat, website, or email at support@roaminrabbit.com.
• Please note that responses outside of working hours may be delayed.
• For urgent technical issues or missing eSIM deliveries outside of working hours, you may still submit a request — our team will attend to it at the next available time.

• Any payment disputes initiated through our third party payment providers will be handled according to the respective provider’s dispute resolution process.

RoaminRabbit shall not be liable for:

• Any interruption or failure of mobile network coverage caused by third-party carriers or technical issues;
• Any indirect, incidental, or consequential damages;

For questions, concerns, or support requests, please contact:

📧 support@roaminrabbit.com
📍 ESIMPS Pte. Ltd. Singapore