Question 1

Can I top up my eSIM after purchase?

Accepted Answer

Yes, you can top up your eSIM and use the data before the expiration date. However, if the eSIM has expired, you will need to purchase a new plan and reactivate the eSIM.

Question 2

Will my eSIM work outside of the country?

Accepted Answer

No, the eSIM package is only valid in the specified countries. To use the eSIM in another country, you will need to purchase a separate eSIM package for that country.

Question 3

What if I change my travel dates? Can I still use my eSIM?

Accepted Answer

Yes you can still activate the eSIM and use it for an earlier or later date. Though the validity period will remain the same and will start on the new activation day.

Question 4

Do I need to install my eSIM  right away after I buy it?

Accepted Answer

No, you can install the eSIM either before or during your trip. To activate it, however, you need to be in the destination country with data roaming enabled.

Question 5

Do I need local sim or wifi to install my eSIM?

Accepted Answer

Yes, you will require a stable internet connection and the QR code or activation code to install the eSIM on your mobile device.

Question 6

Can I keep my WhatsApp and telegram number?

Accepted Answer

Yes, you can continue using all your messaging apps with your existing phone number

Cyprus

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