privacy policy

Introduction

ESIMPS Pte. Ltd. ("Roamin Rabbit," "we," "us," or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, website, and mobile application.

Information We Collect

You agree to use our Services ethically and responsibly. Prohibited activities include, but are not limited to:

Personal Information: Name, email address, contact number, billing details, and payment information.
Device & Network Information: Device model, operating system, IP address, and connection logs.
Usage Data: Data usage history, session duration, and service preferences.
Customer Support Communications: Records of interactions with our support team.

How We Use Your Information

We use your data for the following purposes:

Service Provisioning: To activate, manage, and provide eSIM connectivity.
Customer Support: To assist with troubleshooting and inquiries.
Billing & Payments: To process transactions and send invoices.
Marketing & Promotions: To send relevant offers and updates (if consented to).
Security & Fraud Prevention: To monitor and prevent unauthorized access or fraudulent transactions.

We do not sell your personal data. However, we may share it with:

Network Providers & Partners: To deliver seamless connectivity services.
Payment Processors: To handle secure transactions.
Regulatory Authorities: When required by law or to comply with legal obligations.

Data Security

We implement robust security measures to safeguard your personal data, including encryption and secure access controls. However, no system is entirely foolproof, and we cannot guarantee absolute security.

Data Retention

We retain your data only as long as necessary for service provision, legal compliance, and business operations. Once data is no longer required, it is securely deleted.

Your Rights

Depending on your jurisdiction, you may have rights to:

Access your personal data.
Request corrections or updates.
Withdraw consent for marketing communications.
Request data deletion where legally applicable.

International Data Transfer

As a global service provider, we may transfer data across borders. We ensure that such transfers comply with applicable data protection laws.

Changes to this Policy

Roamin Rabbit reserves the right to update this Privacy Policy. Any significant changes will be communicated through our website or other appropriate channels.